Poolin

Hello friend, our machine product line includes sewing machines such as EOC01RE and EOC02RE, embroidery machines EOC03RE, EOC05RE, EOC06RE, EOC07RE, EOM, EOV, and EOX, and sewing and embroidery machines EOC03RE-2IN1 and EOC05RE-2IN1.

There's absolutely no difference; they're completely identical. Many customers have requested more colors to meet their needs, so we launched the red RE version. We define it as a holiday, gift, or Christmas edition; it features high-quality materials and is eye-catching. We will continue to offer more color options to satisfy even more needs in the future.

Hello my friend, regarding all Poolin machines, we offer lifetime free after-sales support and service. This applies to any Poolin machine you own, regardless of platform or age. Additionally, all new machines come with a one-year official warranty, covering even heavy business use. We provide replacements, parts shipping, and training. Please join our official user group on social media and follow our video channel, POOLIN.

Our after-sales service is typically handled online and offline. Online is the fastest and most frequently used method. Our machines come with a service card; please scan the code to contact our after-sales support or join our Poolin real user group, where we provide 24/7 online service. For tutorials and parts replacements, you can schedule a FaceTime appointment. Offline, this year we opened a showroom and branch office in the US. Please find our contact information on our website or service card to schedule an offline appointment or consultation.

Dear friend, Clothes are completely OK, and for hats we recommend embroidering soft hats without frames, but many of our customers will use 06 embroidered baseball caps (which is requires skills and experience).

Dear friend, you need to use embroidery software to design the pattern you want, and you need to convert the designed pattern into DST/DSB format and transfer it to the machine via USB. If you already have the pattern file (DST/DSB format), you can transfer it via USB or Wi-Fi.

Dear friend, our machine can only recognize the size of the included embroidery frame. If you are using a different embroidery frame, please click "trace" to check the embroidery path before embroidering to prevent impact damage caused by using a non-original embroidery frame.

Of course, my friend, in 2024, our software team, Institch, created the online service software INSTITCH to provide the standard services needed by embroidery users, especially the doodle software, which can meet the needs of beginners and those with basic skills. Please visit our official website, register an account, and connect your machine.

Dear friend, please rest assured that we provide comprehensive after-sales service. We will assemble a dedicated support team just for you, and our engineers will be available to assist you at any time (including providing free technical support). Additionally, we maintain a tutorial channel; you can also reach out to us by sending an email via Walmart.

Dear friends, currently only customer service engineers are available in the United States. Please check our details page for technical support if needed. If you are outside the US, we offer 24/7 online technical support. Please provide some necessary information so our engineering team can provide you with direct technical support.

Dear customer, our accessories are small and may be hidden in the corners of the box. Please search carefully. If you cannot find the missing parts, please take photos of the available parts and indicate the missing parts. This will help us determine if the missing parts have changed due to our regular updates to ensure a better customer experience.

Dear friend, please don't worry, we have complete after-sales service. We will set up an exclusive after-sales team for you, where our engineers will always help you (provide free technical support). This is usually a tension problem caused by negligence in installing the embroidery thread or bobbin. It's very simple, and our engineers will quickly help you solve it.