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Pointehaven

551 Burning Tree Road
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(714) 852-3737

Seller Reviews

4.1 out of 5
36 ratings8 reviews

About the Store

Pointehaven - Your luxury bedding at it's finest.
Business Name: Safah International, Inc.

Top picks from Pointehaven

Seller reviews

4.1 out of 5 stars
36 ratings8 reviews
How seller rating is calculated
Showing 1 - 8 of 8 reviews
Jan 27, 2025
Meg
Item bought
Pointehaven Snowflakes Blue Cotton Flannel Duvet Set Twin 2 Piece
1 out of 5 stars review
Ordering these duvets has been one of the most frustrating experiences of my life. Over the span of two months, I ordered five times from three different stores, and through all that, I never got what I wanted. My first order for two duvets arrived with the correct items, but one was defective. Frustrating, but I thought it would be an easy fix. I returned one, and waited for the replacement. When it arrived, it was a different design. More frustration. I again returned it after a conversation with the customer service rep, and again waited. When the next shipment finally arrived, it was, yet again, the wrong pattern (the same wrong pattern I had just returned). At this point, I returned both duvets, the correct one and the wrong one, and ordered from another store. Same thing. Returned and tried once more (this was my Walmart order). Again, the wrong pattern was sent. At this point, I gave up. Pointehaven wins. I don’t have it in me to continue to fight this battle. The problem isn’t with the store, it’s with Pointehaven. They have this pattern, called Snowflakes Blue, as well as another pattern, Navy Snowflake. All I can figure is the item numbers have been mixed up in their system, or the ‘Snowflakes Blue’ has been discontinued and replaced with ‘Navy Snowflake,’ or some other internal glitch causing this issue. Regardless, if you’re looking to order, and are hoping for the light blue snowflake pattern, don’t hold you breath. My incredible frustration with the entire process aside, I can say that the duvets are good quality, they are a heavyweight flannel, and the navy blue fabric is as pictured. I’ve washed and dried them a few times, but am doing so in cool water to hopefully prevent fading which was my concern and the reason I wanted the lighter fabric in the first place.
Feb 10, 2025
Melissa
Item bought
Lullaby Bedding Percale Unicorn Printed 100% Cotton 4 pc Sheet Set, Queen
1 out of 5 stars review
Not to print I requested. I am returning the product.
Feb 25, 2025
Tami
Item bought
Pointehaven Heavy Weight Printed Flannel 100-Percent Cotton Sheet Set, Queen, Snow Flakes
5 out of 5 stars review
Heavyweight is the keyword for me. Great quality flannel is a rare thing these days.
Sep 22, 2024
Jill
Item bought
Pointehaven 300 Thread Count Cotton White on Blue Embroidered 2 pc Pillow Cases, King
5 out of 5 stars review
Was delayed by the postal service, no idea why, I recommend a different mode of shipping
Nov 5, 2016
Flygirl
1 out of 5 stars review
You can't return the product to Walmart and the company provides only the e-mail address for contact. Sent an e-mail requesting return instructions a week ago. Still no answer from the company. Very unsatisfied.
Feb 26, 2017
Californiashopper
5 out of 5 stars review
Yes, I would purchase from this seller again
Dec 31, 2020
girliemae
1 out of 5 stars review
I was shipped the wrong item and am still waiting to hear from the seller.
Mar 19, 2017
MovieColecker1
5 out of 5 stars review
Very quick delivery.