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Cobizistore

longhuaqu longhuajiedao longyuanshequ jinglongzhonghuanlu424
shenzhenshi, GD 518000, CN
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Seller Reviews

3.5 out of 5
1,013 ratings271 reviews

About the seller

COBIZI is a professional manufacturer and exporter that is an expert in designing, developing, and producing outdoor canopies products,makes your enjoy leisure life. COBIZI products range from Pop up Canopies, Heavy Duty Canopies, Partytents,Size types includes:10x10FT, 10x15FT, 10x20FT, 10x30FT. Ea…
Business Name: shenzhenshiousudafushiyouxiangongsi

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Seller reviews

3.5 out of 5 stars
1,013 ratings271 reviews
How seller rating is calculated

Showing 1 - 10 of 271 reviews

1 out of 5 stars review

They have terrible customer service and I wouldn’t buy anything from them again!

reply from Supplier Response

Hello Steven! Thank you for taking the time to share your experience with us. We appreciate your feedback and understand your frustration. I'm sorry that you gave a low score for being dissatisfied with the order, but we didn't see any evaluation content. If there are any problems with the order, you can contact us, and your order can enjoy 30+7 days of return service and 180 days of after-sales service. I hope to hear from you soon.

5 out of 5 stars review

Items were as advertised and I still need to confirm the sandbags were included in the package. Shipping wasn't cheap but the flash sale still made it worthwhile.

3 out of 5 stars review

Replacement instructions were unclear. I ended up getting a refund.

reply from Supplier Response

Hello Catherine! We are so sorry for the trouble caused to you. We understand your concerns, and will be more than glad to help you. We have a professional technical team that may be able to directly help you solve the problem.All accessories are free. We provide a 30 days return & Refund policy,and our products are given a 180-days free warranty for free Service. You can contact our after-sales department to help you with any questions you may have! The after-sales department will respond to your email within 48 hours We sincerely look forward to helping you solve your problems!

4 out of 5 stars review

It’s was very ease to put together I like the way it easily sticks together but the windows are crap get it without window mine ripped up the first couple of days wind now I’m sure it’s a temp fix cover but u use mine all year along which it did stay on ground even in snow and storm a lot better than I thought it would it has held together well it does leak through cause it was made for stable cover but if you need something cheaper and for now it will work and don’t get higher top just get regular cover

4 out of 5 stars review

So far, I’m enjoying the canopy. The only thing g that I really don’t like is that the bag doesn’t have wheels. For something so heavy, and so big, it should have an easier way to get it around. I have trouble lifting it, and always need help loading it and unloading it. Would love to have a more durable bag with wheels.

1 out of 5 stars review

this was junk. It collapsed within just a few days of setting it up. On the plus side, the seller refunded my money with zero hassles. It's also very short. You have to duck to walk under it. If you're more than 5' 7" it could be very uncomfortable for you.

reply from Supplier Response

Hello nathan! Thank you for taking the time to share your experience with us. We appreciate your feedback and understand your frustration. I'm sorry that you were dissatisfied with the order and gave a low score. Regarding the size of the goods, you can measure it according to the size details in our product description. If you have any questions, you can contact us.

1 out of 5 stars review

I have not received my refund and have no way of follwing up

reply from Supplier Response

Hello Patricia! Thank you for taking the time to share your experience with us. We appreciate your feedback and understand your frustration. I'm sorry that you gave a low score for being dissatisfied with the order, but we didn't see any evaluation content. If there are any problems with the order, you can contact us, and your order can enjoy 30+7 days of return service and 180 days of after-sales service. I hope to hear from you soon.

1 out of 5 stars review

Return policy not indicated at time of purchase. Left several emails to be contacted. No call/ text or email response.

reply from Supplier Response

Hello Brenda! Thank you for taking the time to share your experience with us. We appreciate your feedback and understand your frustration. We are sorry that you gave a low score for your dissatisfaction with the order. We will strive to improve our service We have replied to all your messages, you can check your history records

5 out of 5 stars review

The product was damaged during shipping. There was a tear in the top. I contacted the seller and they sent a replacement top right away. great customer service!

1 out of 5 stars review

The product is bad there is no one u can call or email no menu

reply from Supplier Response

Hello Albert! Thank you for taking the time to share your experience with us. We appreciate your feedback and understand your frustration. I'm sorry that you were dissatisfied with the order and gave a low score. Regarding the quality of the goods, you can provide us with relevant pictures. Your order enjoys after-sales service, and we can send replaceable parts for free. I hope to hear from you soon.